Frequently Asked Questions
What is the function of red, green and yellow bulbs?
- The red and green lamps light up at the start of operation, and the green lamp indicates connection to the electrical current and disconnects from the thermostat. .
- The red lamp indicates the state of freezing inside the freezer. It turns off after the freezer enters the freezing stage and lights up again in the event of adding new loads or in the event of a malfunction in the device. .
- The yellow lamp indicates the super safe mode. The thermostat is turned off and the freezer runs continuously without stopping. It is preferable to not leave the yellow lamp on for more than two hours.
What is the difference between S & N mode?
- Situation S It indicates the super loyal mode, cancels the thermostat (the device does not turn off) and is used in the event of a desire to obtain a quick freeze of loads. .
- N mode indicates the normal mode in which the device disconnects and operates with the thermostat.
How long does the device take to disconnect and operate?
At the beginning of operation and there are no loads inside the device, the device operates for approximately two hours without disconnecting (this period increases on days of high weather temperature and if the thermostat levels are raised to high settings). After reaching the required degree of cooling, the device begins to disconnect and operate in a period ranging from 10 to Approximately 15 minutes) and this time changes according to the use of the device.
Why is there a loud sound in the device during operation?
There is a sound of Freon flowing through the cooling pipes, which is a normal sound
Why is there water on the panel (mirrors) in refrigerators?
The nature of the refrigerator's operation is that it forms a light layer of ice on the panel (mirrors), and during separation this layer melts, forming water droplets that collect in a plate above the compressor.
Why is there water on the floor of the refrigerator?
It sometimes happens that overflow blocks the water exit under the panel (mirrors) as a result of food residues entering it, and it can be cleaned with the plastic wire that comes with the products.
How to wash the horizontal freezer without a medicine?
Food is taken out of the freezer, washed with warm water and soap, dried well with a sponge, and should not be reused until it is completely dried.
How to remove odors from the refrigerator?
Wash the refrigerator every once in a while with warm water, soap, and vinegar. Make sure to cover the food so as not to leave a smell in the refrigerator.
How to maintain the refrigerator frame as it dries out over time?
It is preferable to wash the frame with hot water and pass hot air from the dryer over the frame until it regains its flexibility from time to time.
When traveling, is the refrigerator turned on or off?
Do not leave the refrigerator connected to electricity while traveling for a long time
What are the device's electricity withdrawal rates?
Each device has an indicator showing the consumption rate, as it varies from one model to another
The device consumes excessive electricity. How do we solve this problem? (Questions for customers of No Frost devices)
The method of using the device is what causes an increase in the consumption rate, as repeatedly opening the door and leaving it open for a period of time, as well as placing hot foods in the refrigerator (they must first be left in the room until they cool and then placed in the refrigerator). Also, placing many loads at once in the refrigerator or freezer helps to increase the working period. The refrigerator is without separation, thus increasing electricity consumption
Is the refrigerator door closed when it is disconnected from the electrical current, or is it left open?
It is preferable to leave the door ajar to eliminate any remaining odor
How much can be stored in freezers (depending on the model)?
- Freezing capacity for some products is as follows:
- 3 drawer 7 · kg/24h
- 4 drawers 8.5 kg/24h
- 5 drawer 11 kg/24h
- 140 litres 6 · kg/24 hours
- 200 litres 6.5 kg/24 hours
- 270 litres 11.5 kg/24 hours
- 400 litres 14.5 kg/24 hours
- 650 litres 24 kg/24 hours
The freezer does not separate for two days when large loads are placed in it?
The loads must be placed gradually to give the freezer the necessary time to freeze the loads completely
Are there any outlets that sell spare parts for the company’s devices?
There is a sales center at the company's headquarters in Gesr Suez and also at the company's showroom in Heliopolis
Are spare parts for old devices available or not?
All spare parts for old products are available
Question about the technician’s visit times to customers?
On peak days, the visit takes place within a period ranging from 48 to 72 hours, while on other days it takes 24 hours.
Are old spare parts allowed to be imported after repair?
Old spare parts will not be returned to the customer if he personally comes to the company and receives the repair himself after submitting a request to do so
Question about how to verify the identity of the technician or driver for the clients?
There is a license with the technician and the driver, and the company car has the company logo on it
Question about the material of the internal pipes for horizontal freezers?
Pipes are made of galvanized iron treated against rust
Do the current drawers fit older models of the vertical?
Yes, it fits older models
Are there service centers in the governorates (telephone numbers and addresses)?
Service centers are available in all Cairo governorates
What is the difference between no frost and defrost, and does defrost form snow?
- In No Frost, ice is melted automatically without intervention
- In defrost, snow is melted manually
- The formation of ice in the devices is due to the way the device is used, as repeatedly opening the door, leaving it open for a period of time, and placing uncovered liquids inside the refrigerator are all factors that help to speed up the formation of ice in the refrigerator.
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